Returns & Exchanges
Returns & Exchanges
Our primary goal is to make all of our customers 100% satisfied.
Important note: Please be advised that during this Covid-19 pandemic, the item's arrival is expected to be a bit later than usual.
#Wirenetscares - Because everyone has been asked to stay at home, we want to do our part to help. Our return timeframe has been extended from 14 days to 30 days of purchase date for all orders placed on or after March 1st, 2020
The following return policy applies to general online purchases made through WIRENET store.
We're bummed if you're not 100% satisfied with the items you received, and we gladly accept returns within 30 days of receipt for most items in new condition.
- Please contact Customer Service by submitting a ticket on our site, indicating the item(s) you would like to return and the reason. We will get back to you within 24 hours. Your patience will be highly appreciated.
- After receiving return instructions from us, please package up the item(s) to be returned with the original packing.
- Drop off your package at the local post office.
- Most returns are processed within 5 business days after we receive your package.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
- You have 30 days to decide if an item is right for you, if not, you can certainly come to us within 30 days of receipt.
- The following items cannot be returned or exchanged: Gift cards, Some health and personal care items.1
- Items returned must be in their unused condition with the original packing. We do not accept a returned item that's worn, damaged, washed or altered in any way.
- We do not accept returned items that were sent back by you directly without checking with us first.
- We do not offer Freight To Collect (FTC) service for the packages returned to us. The returns will be made at your own cost.2
- Please be sure to double-check your returns before shipping them out. We are not responsible for the return of non-WIRENET products.
Note: The original shipping fee and Shipping Guarantee are non-refundable.
- If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
- You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you wish to return the items to the nearest return address, please submit a ticket in your account, our customer service representative will get back to you within 24 hours.
Note: Please do not send your return to the address on your package. That is not our return address and will affect the processing of your return.
Note: Due to large quantities of shipments on Black Friday, there will be a one-week delay in the return process. Please be patient and we apologize for the inconvenience.