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FAQ

FAQ

WELCOME TO OUR HELP CENTER

How do I pace an order?

Please, if your item comes in different sizes or colors, carefully choose your correct size or color choice before clicking "Add to Cart".

You will then be directed to our Cart page where you can review your item(s) and proceed to Enter Shipping Address to process your order.

Can I purchase multiple products in a single order?

Yes!  You can choose as many item(s) as you want, just click "Quick view" and then click "Add to Cart" to add the item to cart directly, and keep your shopping without reloading the whole site.

Can I ship the products to an address that does not match my billing address?

Yes, definitely!  During the checkout process you are able to enter any shipping address and specify a different billing address.

How do I know that my order is confirmed?

Immediately after placing your order you should receive an email notification at the email you entered during the checkout process.  Also, if you have provided a mobile phone number you will receive notification text messages confirming your order and tracking information.

Do I have to have an account to place an order?

Definitely no, accounts are totally optional.

Payments

What methods of payments do you accept?

We accept Paypal, Credit Card (Visa, MasterCard, Discover, and American Express)

Why am I charged before my order has shipped?

Our payment provider automatically & securely processes your order immediately after it is placed.

My existing order

What if I need to modify the contents of my order?

If you would like to add items to your existing order, please place an additional order. We do not store your credit card information and cannot process changes made after the order is placed

How do I cancel my order?

Cancellations are only accepted for full-priced items, within 60 minutes after an order is placed.  Please if you have to cancel your order for any reason reach out to us immediately at Contact-us if you are able to cancel within the given time frame.  We process orders as quickly as possible so cancellations are time sensitive.

Shipping

Where does WIRENET ship?

We provide free worldwide shipping to over 200 countries & regions.

How much does shipping cost?

We are proud to offer Free Shipping Worldwide via ePacket as well as two paid options for faster shipping and insured shipping. Handling time is between 1-5 business days, with an estimated delivery between 10-21 business days. Two paid options are also available for faster shipping and insured shipping.

View the full policy here .

When will I get my order?

Please note that we require 1 to 5 working days on average to fulfill your order before dispatching it.  Rest-assured we are doing everything in our power to get your order to you as soon as possible!  Once your order is dispatched, depending on your country or region, estimated delivery time is between 10 to 21 business days.  Please consider any holidays that might impact delivery times as well as the shipping option you choose at check out.

View the full policy here.

Returns

What is your return policy?

Return the new, unopened items to us within 30 days of delivery. Simply contact our support team at Contact-us if you have any questions regarding your return. For any product valued over $75 you should consider using a trackable shipping service or purchasing shipping insurance. Any product you return must be in the same condition you received it and in the original packaging. Please keep the receipt. Please be considerate when placing your order to choose the correct size, color, ect. of your product to avoid any returns for exchanges.

View the full policy here.